The Steam Machine is a pricey piece of hardware. Which is why UK redditor mdumtshali must have been heartbroken (or very annoyed) when theirs was stolen from their doorstep after the Royal Mail dropped it off while they were at work.
The delivery driver sent a picture of the Steam Machine box to prove it had been delivered, and even tried to cover it with a plastic bag (via Notebookcheck). But alas, when mdumtshali returned home, porch pirates (my new favourite term) had already absconded with the ill-fated mini PC.
However, mdumtshali says they eventually contacted Steam Support, which duly agreed to send out a replacement Steam Machine free of charge. “Honestly, kudos to Steam Support,” says the redditor. “[I] thought I was going to be out £1000, which I really can’t afford.”
Steam Support initially asked mdumtshali to check with neighbours to see if the parcel had been taken in, which they duly did to no avail. As the Steam Machine is a high-value item, it’s surprising that a signature wasn’t required by the Royal Mail for delivery confirmation, which would have likely prevented this whole fiasco in the first place.