Developer Mateo Covic, who went viral for complaining that thousands of people had refunded his game after finishing it in less than two hours, says he’s not actually unhappy about the number of refunds or money he lost, or even Steam’s policy in general—he was merely expressing frustration with players who “bragged about having a fun time with the game and refunding it after completion.”
Covic is the solo dev of Paddle Paddle Paddle, sort of a very-low-budget Split Fiction. He got the ball rolling over the weekend when he shared an image of a one-line Steam review stating, “Great game, finished within 1:40 hrs (refunded).”
Tagging the official Steam account, Covic wrote on X, “This should not be possible. Would be cool if you could finally do something about your refund policy… Got dozens of reviews like that and 21% refund rate even though the reviews are 90% very positive… That’s over 55,000 Refunds btw.”
The message quickly blew up, and not entirely in good ways. Discussions about the obvious loophole in Steam’s refund policy and what might be done about it followed, but so did a brief review bombing of Paddle Paddle Paddle, which holds a “very positive” overall rating on Steam, but is “mixed” in recent reviews. Many of those negative reviews aren’t aimed at the game but at Covic himself, for suggesting that playing a game to completion and then refunding might be uncool.